Terms and Conditions

General Terms & Conditions
of Vonhayden Technology ApS,
Frederiksborggade 15, 2, 1360 Copenhagen, Denmark 20170306

  1. Conditions
    Offers, Services and Sales of Vonhayden Technology ApS – hereafter called VonHayden – and via her websites are made only pursuant to these conditions.
  2. Prices
    Prices are subject to change without notice.
  3. Taxes and duties
    Prices include 25% moms due to Danish regulations, and exclude additional taxes and duties.
  4. Privacy Policy.
    1. Purpose
      The purpose of this section is to regulate the processing of personal data of VonHayden Technology, on the behalf of the customer, regarding the purchased products and services.
    2. Liability of the customer
      To gain access to the service, the customer may need to give relevant information/data about equipment connected to a network, e.g. desktops, laptops, mobile devices, servers etc., which the customer wants the service to cover, as well as names, user names and login information, and possible e-mail addresses, phone numbers to all users they wish to partake in the service.
    3. All users of the service must allow that VonHayden Technology collects and saves information from sessions – “cookies”, which are necessary when logging in or out of the service, as well as it secures that unauthorized people do not gain access to the service.
    4. All data within the service are stored on servers within the European Union. Upon request, the customer can get influence on to where or which country the data can be stored. Any change of suppliers or location of storage will be announced by a 60 days’ notice.
    5. The customer is held reliable in securing, that all data subjects (defined as the customers’ employees) using their network, and all registered users, are informed that the customer has given the consent to, that all dataflow connected to their login will be surveyed and registered, when using the service.
    6. The customer has the liability to explicitly inform the data subjects, that by using this service, they actively give their consent to, that VonHayden Technology will use the access to those data to generate anonymized statistics of user data, with the purpose to provide customized support for the customer and other aggregated services.
    7. By signed this agreement, the customer actively accepts that VonHayden Technology uses their access to the data to generate anonymized statistics of user patterns, which can be used by the VonHayden customer support ito provide customized support, and other aggregated services, to the customer.
    8. The customer is held liable to comply with guidelines, updates and changes of the service at all time.
    9. Liability of VonHayden Technology
      VonHayden Technology may only process personal data, as described in these terms of conditions, as well as to the extent it is necessary to fulfil its obligations according to the service.
    10. Additionally, VonHayden Technology must comply with the ruling laws about data confidentiality and security as well as processing of personal data. VonHayden Technology is obligated to take the necessary technically and organizationally measures to protect personal data of the subjects against illegal or coincidentally destruction or loss, as well as non-permitted change, distribution of, or access to the data. VonHayden Technology must cooperate with the customer, if the data subjects wish to exercise their right to gain access to, have rectified, erased or received their personal data.
    11. VonHayden Technology will only store personal data, during the time span of the agreement. All personal data will be erased from where it was stored by the termination of the agreement.
    12. VonHayden Technology will not give a third-party access to the personal data, or pass it on, unless it is allowed or necessary per the service agreement, or permitted by a written consent of the customer.
  5. Orders
    Orders may be rejected for any reason. Payments made by Customer will be refunded in this case.
  6. Inventory
    Inventory is only an indication.
  7. Shipping & Delivery.
    1. Shipping cost will be added automatically during checkout.
    2. Products that are in stock are shipped within 2 business days. Other products are ordered within 2 business days.
    3. Information of estimated delivery date and a Track&Trace number for the package will be communicated to the customer by email.
    4. Estimated Delivery dates are only an indication.
  8. Transport risk
    The transport risk transfers to Customer once product is handed to the carrier.
    Due to strict regulations in some countries, we cannot guarantee that customs do not confiscate your order. Please note that we do not take responsibility for orders confiscated by customs. Neither are we responsible for paying the applicable taxes and duties to customs.
  9. Returns
    If you are not satisfied with products purchased from our webshop you can return your products within 30 days.

    1. The conditions for returning hardware are:
      a) Return the complete product with all supplied accessories (like power supply, cabling, etc).
      b) Return the product in its original box to VonHayden within 30 days of delivery. As date of delivery we use the date as provided by our carrier. Only undamaged and complete returned product are viable for refunding the purchase amount minus shipping costs.
      c) The shipping cost of returning the product is the responsibility of the customer.
    2. Downloadable products and subscriptions.
      a) For eligible downloadable products and subscriptions, we may require you to sign an electronic letter of destruction as condition of your return to confirm that you have uninstalled and have not made any copies of the product.
      b) The product key for these products will be blocked and you will not be able to install or use the software in the future.
    3. Refunds are fully executed within 14 days from the date Von Hayden Technology receives an e-mail stating what the reason for refund is. The 14 days are being used to process the case. If a customer is granted a refund the money will be refunded to the card which has been used for the original transaction / purchase.
  10. Warranty
    The warranty period is one year unless otherwise noted. At its discretion, VonHayden may repair the product, replace it with an equivalent new or refurbished product, or refund the purchase price. Customer is responsible for backing up any data.

    1. Excluded from warranty is any damage to the product caused by or resulting from:
      a) normal wear
      b) theft of parts, dislocations, an excessive dusty environment, neglect by Customer, dysfunctional power or network, exposure to chemicals, extreme conditions or injudicious use by Client
      c) insufficient maintenance
      d) repairs and/or modifications to the product which have not been carried out by VonHayden or its forehand approval
      e) (direct or indirect) a so called “computervirus”
      Errors and disruptions resulting from software or from illegal softwarecopies are excluded from warranty.
    2. VonHayden is not able to provide warranty for open source software code. VonHayden therefore only delivers the software as-is.
    3. If a product malfunctions within the warranty period the product is eligible for our RMA (Return Material Authorization) procedure.
      If you think your product is malfunctioning and needs repair, please send an e-mail in English or Danish to contact@vonhayden.com containing:
      a) Name and address info of customer
      b) Original order or invoice number
      c) Description of problem
      d) Our support department will contact you by mail and/or phone with further instructions.
      Please don’t ship anything to us without prior notice.
    4. Returning for repair or replacement is based on the carry-in and return principle. If repair of your product is necessary, you can send the product including relevant accessories like power supply to VonHayden at the address at the bottom of this page. The shipping cost and risk of sending the package to us is solely the responsibility of the customer. VonHayden will ship the repaired or replacement product to the customer if the RMA is accepted as a warranty issue.
      Address to ship returned/RMA goods to:
      VonHayden Technology ApS
      att. RMA
      Frederiksborggade 15, 2,
      1360 København K
      Denmark
  11. Liability
    VonHayden shall not be liable for any sum greater than the amount paid for the goods or services sold, in the event of any loss, cost or damage caused by, arising out of, or related to, the goods or services rendered. Customers sole and exclusive remedy in the event of an error or defect is limited to the correction of the error or defect by adjustment, replacement, or repair, at VonHayden’s election. In no event, shall VonHayden be liable for direct, indirect, incidental or consequential damages, including lost profits and loss of data. Customer is advised to back up all data regularly.
  12. Ownership
    Goods and services supplied remain the property of VonHayden until paid in full.
  13. Payment terms
    Payments can be made by using one of the following options (please note that not all options are available in each country):

    1. Credit Cards (Processed by Docdata Payments www.docdatapayments.com)
      a)Mastercard
      b) Visa/VisaDankort
    2. PayPal (details: www.paypal.com)
      a) PayPal account; make a payment directly from your PayPal account
      b) Credit Cards; a PayPal account is not required for this option
    3. Offline Bank transfer
      a) Bank/wire transfer, payment can be made to Nordea bank account of VonHayden Technology ApS. Details are provided during checkout if this option is selected.
  14. Applicable law
    Danish law is applicable on all deliveries, goods and services.

Terms of Subscription

  1. Terms of agreement
    The agreement provides the customer right to access, and right to use the VonHayden Technology Software, as well as any hardware, which is installed at the location of the customer, (the right to access and right of use will here on be referred to as “the service”), within the time frame of the agreement, with the function that the service may provide at any time. The service is accessible by Cloud or a by box solution. The customer will gain access to the service by Internet connection through a login, with a username and password, provided by VonHayden Technology. VonHayden Technology reserves all rights of the elements within this service. The customer will not be granted any licenses or rights of use, which are not explicitly stated in these terms of agreement. As part of the agreement, the customer has the right to support as described in section 6, page 3 of this agreement. These terms of agreement were updated 17/01/17, and it applies from the date of which the customer accepts the agreement.

    1. Free Trial Period
      If You register online for a 30 days’ free trial period of our cloud-based services, we will activate our services for you, free of charge, until no earlier than a) the free trial period expires b) the date of any purchased services. The terms of agreements also apply for a free trial period. NOTICE: All data and configurations registered within the free trial period will be deleted and not able to recover, unless you buy a subscription of the very same service, before the trial period terminates. If you should choose to buy the same services, as within the free trial period, before the free trial period expires, you will be able to transfer and use the data and configurations after the free trial period expires.
      You will not be granted access to our services if you are a competitor, unless you have a written agreement of consent from VonHayden Technology. The access to our services does not allow you to survey its accessibility or performance, nor function, as well as any other purpose that may be of competitive or comparative nature.
    2. Definitions
      “The service” being the installed software and hardware, and access to software used for surveillance, reports from VonHayden Technology, as well as any service defined by the agreement of service.
      “Date of agreement” being the date where you have signed the initiating agreement of service. From this day on, you are considered a customer, whereas we will provide our services without any unnecessary delay.
      “Period of agreement” is the currently existing period of agreement.
      “Invoice period” is equivalent to “payment period”, which is specified in the initiating service agreement, or when otherwise changed in writing on later occasions. The subscription period may vary between 1, 3 or 12 months, which is specified in the initiating service agreement, or when otherwise changed in writing on later occasions. All subscriptions will be invoiced monthly and the 1st payment is an up-front payment.
      “Subscription fee” is the total amount for usage of our service according to your invoice period.
      “Ongoing invoice period” is used when invoicing further services.
      “Data subjects” being the customers’ users. Later described in section 8.
      “Service agreement” used to describe the document (containing the information of the service; hardware – and software products and services, invoice period, prices e.g.) signed by the customer when ordering the service.
      “Consultancy” is used to measure the hours of consulting that exceeds the hours described in the service agreement contained in the subscription.
      “Payment by use” applies when the hours of consultancy contained in the subscription is exceeded. When calculating the consultancy hours, a start-up fee of 15 minutes will automatically be charged, and hereafter every initiated 15 minute will be charged for.
  2. Time Frame of the Agreement
    The agreement will run continuously until one of the parties resign it according to the determinations stated in section 12. The use, or submission of an order of services is considered a legally binding agreement between the customer and VonHayden Technology.
  3. Limited Usage
    The right to use the service is limited to the number of users/clients stated in the initiating service agreement. If the customer should wish to raise the number of users and hereby expand the agreement the customer needs to order this directly at VonHayden Technology, and do so according to the procedure described in section 11.

    1. Users and/or clients can only be employees of the customer or consultants, which upon further agreement, will be carrying out services for the customer. All users commit to follow these terms of conditions. The customer commits to not being able to grant permission to access our service, to any other than those specifically described in the service agreement.
    2. The customer is obligated to use the service according to any term, as well as permissions and demands stated in the agreement. The customer is not allowed to gain access to the service, nor its network or systems without permission. The customer is obligated at any time, not to create disturbance in the integrity of the service, or prevent the performance of the service, or damage the data it may contain. VonHayden Technology has the right to terminate the agreement at any time by immediate effect, should these terms of conditions not be complied by the customer. In such case, VonHayden Technology will have the right to disconnect the customer from the services, and still be paid for the ongoing period of agreement.
  4. Access Level of the Service
    The level of access to the operating system on services is run by our data centers, and meets the level of 98 %. The monthly percentage of the level of access is defined to be the total amount of minutes in the given month, minus the total amount of minutes with non- access in that given month compared with the total amount of minutes in a given month. Non-access is defined as a period, where the customer cannot read or use data, for which they have the given permission.

    1. Certain types of maintenance can occur, which results in disturbance of the service.
      These kinds are not included in the above-described non-access. The customer will be informed in due time about these types of maintenance, which will be carried out outside normal working hours if possible, so that the service will be affected as little as possible. In any case of an error in the service, or the necessity of preventing an error to occur, the maintenance can be carried out during normal working hours and by short notice. The access level of the service is relying on the access to the Internet, which can be subject to limitations, delays or other problems that VonHayden Technology cannot be held responsible for. Delay, delivery flaws or inaccessibility caused by such problems, are not considered part of the below defined non-access
    2. In a case where the service is accessible below 98 % in a given month, and it is caused by a flaw in the Von Hayden Technology environment, equipment or software, the customers is able to claim a reduction of the calculated subscription service for this particular month. Other situations, e.g. inaccessibility due to communication facilities, external factors or the equipment of the customer or software, will not grant the customer a reduction of the subscription service.
    3. In order to make a claim valid, it has to be directed to VonHayden Technology, in case a service is not accessible, by register a support case at the support center by a written notice to: support@vonhayden.com within three workdays after an occurred incident. The customer must give all relevant information, a detailed description, the number of affected users and their location, and information about any assumed attempts to solve the problem themselves. The calculation of inaccessibility will be initiated after the customer has informed VonHayden Technology, or if VonHayden Technology should have come to the knowledge of the situation by other means. VonHayden Technology will use all possible means and use all the gathered information to investigate the claim of the customer, and in good faith evaluate whether to accommodate it. VonHayden Technology will strive to process any claim within 30 days.
  5. Errors and Error – Notification
    An error has occurred, in a case where the customer does not have access to the service, in accordance with the level of access to the operating system described in section 4 above, or the functionality of the service is limited caused by proportions that VonHayden Technology can be held responsible for. When an error occurs, the customer must inform VonHayden Technology thorough our support center mentioned in section 4, and provide a thorough description of the case as it occurred (important: Giving notice about an error in relation to the level accessibility is subject to a certain procedure as described in section 4 above). VonHayden Technology is committed to correct the error within a fair time span after the customer has given notice about a possible failure, from the time on where VonHayden Technology has confirmed that a correction has been initiated. The customer must provide any help requested for by VonHayden Technology, in order to reconstruct the error or identify the incident.
  6. Support
    The customer has the right to receive support from our central support division within normal work hours (8:00 AM – 4:00 PM on weekdays: Monday-Friday, except Christmas Day, New Year’s Day and holidays). Request for support must be send to our support team by e-mail: support@vonhayden.com. The customer will be given free access to this network, inclusive our resources, basic customer guidelines, help files and “do it yourself” tutorials.

    1. Support implies that VonHayden Technology will strive to do its best in order to solve any given problem on the basis of a detailed description provided by the customer. VonHayden Technology will not guarantee that we will find a solution to all problems.
    2. The customer is responsible to do its best in order to have qualified employees handling the case, seeking the cause of the error and passing on useful and detailed information to our support team. If this is not the case, VonHayden Technology can choose to invoice the customer with hours of consultancy and the hereby-applicable rate.
    3. The support will only apply to the service, if the service is used as prescribed and recommended by VonHayden Technology, and will further more not cover if the customer uses other configurations, considering operative systems, browsers etc. The support does neither apply to the repair of databases or any failures caused by the customer itself. The support will only cover issues within the service that the customer subscribes to. And will further more not apply to problems only caused be the equipment of the customer, internal network, Internet connections and/or equipment non-related to the service.
    4. Should the customer fail to follow the prescriptions and recommendations made by VonHayden Technology in manners of operations and maintenance of the customers’ systems, from where our services are provided, VonHayden Technology will have the right to down grade the customer to a “best-offer” service level.
    5. VonHayden Technology has the right, at any time, to recommend tutorials or consultancy if the support appears to be in the shape of teaching in general. As so, VonHayden Technology has the right to send the customer descriptions of possible solutions for the customer to implement, should we see it necessary in order to solve an error or problem.
  7. Responsibility
    It will be regarded as a breach of agreement, if the parties should fail to follow the terms of conditions of the agreement.

    1. VonHayden Technology will not regard it, as a breach of agreement, should the service be inaccessible as a result of an error or impaired functionality. Neither so, if the customer should experience that the time span of a respond was longer than expected, and therefore not satisfactory, due to relations that VonHayden Technology cannot be held responsible for, e.g. errors caused by the customers’ own equipment, or as a result due to relations in connection with the service, if VonHayden Technology strives to correct the error within reasonable time. VonHayden Technology is only obligated to correct errors that can be regarded as reasonable in relation to the given circumstances.
    2. VonHayden Technology will not guarantee that the functionality of the service will cover the demands, expectations or particular needs of the customer. VonHayden Technology will not guarantee that disruptions of the service, or errors cannot occur during the operation of services. The customer acknowledges that that errors do and will occur occasionally, and foregoes the right to claim compensation in the case of an occurred error (with exception of a possible reduction of the subscription fee, in the matter of accessibility to the operating system of the service, and the level of the accessibility as described in section 4).
    3. VonHayden Technology will under no circumstances be held responsible for indirect losses, e.g. loss of profit of any kind, or loss as a result of delayed initiating services, or disruptions of operations, the loss of goodwill, deprivations or claims made by a third party. VonHayden Technology can only be held liable for errors, if VonHayden Technology does not see to correct errors, which VonHayden Technology has confirmed will be attempting to correct. There will be no guarantee that the error will be corrected satisfactory.
    4. All liabilities will be limited to the customers’ documented and direct loss. And such a liability will be limited to one period of agreement, within the whole time span of the agreement. It will not be possible to make claims on the basis of errors or defects in the software or the service, unless otherwise explicitly indicated in this section 7.
    5. Force majeure. Regardless any contradictory terms, in the terms of agreement, VonHayden Technology is not held responsible to the customer if VonHayden Technology should fail to meet its obligations caused by force majeure. In any case of force majeure, VonHayden Technology will be free of liability. Force majeure is seen as relations, in which VonHayden Technology has no control about, and which should not have been foreseen when initiating the agreement, e.g. war, terror, fire, flood, extreme nature conditions, vandalism and work disagreements.
  8. Processing of personal data
    1. Purpose
      The purpose of section 8 is to regulate the processing of personal data of VonHayden Technology, on the behalf of the customer, in connection with the service described in the agreement.
    2. Liability of the customer
      In order to gain access to the service, the customer shall give all relevant information/data about equipment connected to a network, e.g. desktops, laptops, mobile devices, servers etc., which the customer wants the service to cover, as well as names, user names and login information, and possible e-mail addresses, phone numbers to all users they wish to partake in the service.
    3. All users of the service must allow that VonHayden Technology collects and saves information from sessions – “cookies”, which are necessary when logging in or out of the service, as well as it secures that unauthorized people do not gain access to the service.
    4. All data within the service are stored on servers, within the European Union. Upon request, the customer can get influence on to where or which country the data can be stored. Any change of suppliers or location of storage will be announced by a 60 days’ notice.
    5. The customer is held reliable in securing, that all data subjects (defined as the customers’ employees) using their network, and all registered users, are informed about giving the consent to, that all dataflow connected to their login will be surveyed and registered, when using the service.
    6. The customer has the liability to explicitly inform the data subjects, that by using this service, they actively give their consent to, that VonHayden Technology will use the access to those data to generate anonymized statistics of user data, with the purpose to provide customized support for the customer and other aggregated services.
    7. By signed this agreement, the customer actively accepts that VonHayden Technology uses their access to the data to generate anonymized statistics of user patterns, which can be used by the VonHayden customer support in order to provide customized support, and other aggregated services, to the customer.
    8. The customer is held liable to comply with guidelines, updates and changes of the service at all time.
    9. Liability of VonHayden Technology
      VonHayden Technology may only process personal data, as described in these terms of conditions, as well as to the extent it is necessary in order to fulfil its obligations according to the service.
    10. Additionally, VonHayden Technology must comply with the ruling laws about data confidentiality and security as well as processing of personal data. VonHayden Technology is obligated to take the necessary technically and organizationally measures to protect personal data of the subjects against illegal or coincidentally destruction or loss, as well as non-permitted change, distribution of, or access to the data.
      VonHayden Technology must cooperate with the customer, if the data subjects wish to exercise their right to gain access to, have rectified, erased or received their personal data.
    11. VonHayden Technology will only store personal data, during the time span of the agreement. All personal data will be erased from where it was stored by the termination of the agreement.
    12. VonHayden Technology will not give a third party access to the personal data, or pass it on, unless it is allowed or necessary according to the service agreement, or permitted by a written consent of the customer.
  9. Confidentiality
    VonHayden Technology and all parties who receives data about the customer and its business, on behalf of VonHayden technology, as well as other data that is considered confidential, is held liable not to pass on these data to a third party without the written consent of the customer. This also applies for the customer. The customer is held liable to protect and keep all data confidential, which is given by VonHayden Technology, as goes for any data the customer is exposed to, coming from Vonhayden Technology, to the extent that the customer should recognize as being confidential. The obligation to keep data confidential extends to after the agreement terminates.
  10. Prices and payment
    1. Ongoing subscriptions
      The monthly subscription, giving access to the service, is described in the signed agreement. Price is based on the agreed upon service as described in the agreement. Should the customer want a change in the proportion of the service, the price will hereafter be the applicable price or any agreed upon price. The customer will be invoiced according to the changes of the period from the time of order confirmation by VonHayden Technology, until the end of the actual invoice period. Additions will be taken into a new calculation of subscription fee in the following invoices.
    2. The agreement will be invoiced ahead. The invoice will cover the period in correspondence to the agreed upon invoice period. The first invoice period applies from the monthly change, after the date of the signed agreement.
    3. The customer may change the invoice period. The change will take effect by the beginning of the following invoice period. Prices and additional fees of the subscription will be corrected according to the signed service agreement.
    4. Extensions and Updates of the Service
      Extensions and updates of the service, as well as improvements and new products will be offered to customers at any time. Updates for existing software will be offered free of charge. Extensions, upgrades and new products will be offered at the applicable price listed by VonHayden Technology, or by other agreement.
    5. Consultancy
      Hours of consultancy included in the agreement, is described in the service agreement. Additional hours of consultancy will be invoiced on the following period of invoice. An exact hour consumption of consultancy can be informed by contacting support@vonhayden.com.
    6. Additional Services
      Additional amounts of payments for services, such as approved consultancy and products, will be invoiced by end performance and for an agreed upon price.
  11. Changes to the Proportion of the Service
    The customer may expand the service at any time. An order hereby should be placed by e- mail or by personal contact to a member of the VonHayden Technology sales team. The order is binding at its release, and will be part of the agreement, when the order confirmation is send by VonHayden Technology by e-mail. The order will be initiated by the time when VonHayden Technology has given written consent. The order will be part of the agreement hereafter.

    1. The customer can reduce the service. A reduction shall be in written form. Reductions will have effect by the exit of the current invoice period. On condition that there has been submitted a written notice about the reduction no later than 30 days before the exit of the ongoing invoice period.
    2. Should the notice not be given according to the terms described above, then there will made no reduction of the subscription fee, for the following invoice period. A downgrading may cause loss of content, functions or capacity of the service, which is accessible on the account of the subject, and VonHayden Technology will not be held liable for such a loss.
  12. Termination of Agreement
    Both parties can end the agreement. The termination should be made in written form with effect by the exit of the ongoing agreement period. If the customer terminates the agreement before the end of the ongoing period of agreement, the customer is obligated to pay for this remaining period. A written notice about the termination should be send to the other party no later than 30 days before the end of an agreement period. The termination does not include any form of refund and only acknowledges that the agreement will not be extended to a following period of agreement.

    1. If the notice about terminating an agreement does not comply to the above stated terms, it will be regarded as invalid, and the agreement will therefore be renewed automatically.
    2. If the customer does not make payments in due time, or find itself in a resistance or in some other manner does not comply with its obligations according to the agreement, it is within the rights of VonHayden Technology to terminate the agreement by immediate effect. VonHayden Technology has the right to suspend users, should payments not be made in due time after the customer has been given notice hereabout.
  13. Data Transfers
    The customer may extract a copy of its data from the service, which can be requested at VonHayden Technology by no less than 3 working days of notice. By a termination of agreement, VonHayden Technology redirects the main user (administrator), and will provide an URL that gives the customer the possibility to download a compressed, file in a format specified by VonHayden Technology.

    1. VonHayden Technology may agree to be of help, should the customer wish for a specific type of file. VonHayden Technology will in this case, invoice the hours used for this data exchange – and converting, according to the current prices for these types of assistances. VonHayden Technology has the right to withheld and customer data in a case where there has been a neglect of agreement, e.g. missing payments.
  14. Changes of Contact Information
    All changes to contact information on behalf of the customer, change of address or the contact person in charge of making the agreements, shall be noticed in writing to VonHayden Technology.
  15. Changes
    VonHayden Technology reserves the right to change the terms of conditions to this agreement by 30 days of notice, effectively by the end of the period of notice. Should a notice be affected by any statements made in this agreement, it will be ruled by the statement made by this notice.

    1. All customers will be given notice by e-mail, or on the VonHayden Technology website.
  16. Disputer
    Rights and obligations for both parties, according to the agreement, are subject to national law that applies to VonHayden Technology. If a dispute of interpretation should be the case, both parties should seek to solve it through negotiation. Should a solution seem impossible to find by negotiation, the dispute will be set at the Danish Court of Law, home of VonHayden Technology, as exclusive jurisdiction.